As anyone here in the Philippines who hasn’t been living under a rock for the past few years know, the local call center industry has been booming in a way it has never boomed before.  

Call Centers and the ancillary infrastructure that goes along with them – like English accent schools, recruitment agencies specializing in agent hiring and the such – are going up left and right and feeding a multi-million industry that’s only growing bigger. Point here for more information.

But the news item here is about HP acquiring Opsware, a firm specializing in data center automation software, and how it makes HP one of the biggest software companies in the world, especially when it comes to data center management.  What will it mean to us here in the Philippines when a giant like HP starts setting its sights on the call center industry?

HP, as a result of this acquisition, will have a full fledged, comprehensive software solution both for existing call or data center operations, as well as for new entries into the industry. With such a well respected company as HP offering complete solutions to the industry at large, it is only inevitable that setting up and maintaining a successful Data center will only become easier.

That means more profitability down the line, and combined with the inherent advantages of basing here in the Philippines, it will mean we won’t be able to hear ourselves think with all the business booming all around us.  That’s what your irrepressibly optimistic editor thinks anyway.

Lest people think I’ve my head up in the clouds thou, the news entry begs the question: just what has HP gotten itself into with this acquisition?  If HP is going to immerse itself in this industry, there may come a time that HP has to face more than a rogue CEO.  Point here for more information.

Credits:

Puerto Galera National High School - a stalwart learning institution bringing the english language to the furthest reaches of the nation.http://www.puertogalera.xaper.com/    

Eastwood City Properties - A resplendent compound filling up with contact centers and Taglish speaking people.  Take a look at its overhead view of the buildings - it's flash based and its cool. http://www.eastwood-properties.com/masterplan/dsp_index.html